Small business owners are a unique breed, resilient and despite the economic uncertainty that surrounds us all we continue to remain entrepreneurial. In order to keep up with today’s ever changing market place my small business clients are changing their business plans or aggressively changing directions to keep the doors open. Why is this important? As you change your business plan or model, you change your exposure to losses and change your level of risk.
This does not always mean buying some new fancy endorsement or increasing coverage. Thus increasing your insurance premiums. What it does mean is that by staying in touch with your agent, as you change, we can actually keep up with those changes. All too often I get a phone call from prospective clients that are shopping for new insurance package for their business. It’s all about the price, in the beginning. By the time the first conversation is over I usually hear things like no one has ever asked me that. But on my end I have a full understanding of what they do, the company history and more importantly where they are going in the next year and the next five years.
At F I R M Solutions we stay in touch with our small business clients, and not just at renewal. Maintaining an open dialogue with all our clients helps us make sure that our clients are always covered properly, all the time. I accept that responsibility as part of my job. On the other hand I expect my clients to keep me informed when they want to make changes to their business. It’s a true partnership and it works for both of us.



